Be Seen Academy

Sapling

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Sapling is an AI messaging assistant that enhances response quality and efficiency for customer-facing teams.
Freemium

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Sapling Features

Sapling is a game-changing AI messaging assistant that transforms customer-facing team communication. Its powerful features optimize response quality and efficiency, seamlessly integrating with popular messaging platforms and CRMs. With Sapling, agents can compose personalized and professional responses in real-time.

Key Features:

1. Sapling Suggest™: Simplifies response composition by providing one-click access to relevant responses from a team response bank.

2. Autocomplete Everywhere™: Boosts agent productivity by offering deep learning-powered autocomplete suggestions across all messaging platforms.

3. Language Quality Detection: Goes beyond standard spelling and grammar checkers, identifying 60% more language quality issues thanks to a machine learning system trained on millions of English sentences.

4. Knowledge Sharing: Promotes consistent and efficient responses by enabling teams to share knowledge through a snippet library and text expansion shortcuts/macros.

5. Conversational Insights: Empowers teams to make informed decisions by extracting valuable business insights from conversational data using natural language processing.

6. Omni-Channel Support: Ensures seamless customer interactions across multiple platforms with best-in-class omni-channel support.

7. Enterprise Security: Provides robust security measures such as TLS and AES-256 data encryption, PII redaction, and options for SSO and MFA for end-user identity management.

8. Simple Installation: Effortlessly implement Sapling with a rapid two-click provision and enjoy a 90% adoption rate.

Benefits:

1. Improved Customer Experience: Deliver exceptional omni-channel customer experiences through personalized and efficient responses.

2. Higher-Quality Messaging: Elevate the standard of professional messaging with AI-powered suggestions and language quality detection.

3. Faster Response and Handle Time: Access relevant responses and autocomplete suggestions quickly, leading to faster resolution times.

4. Enhanced Customer Satisfaction: Streamline responses and communicate with high quality to achieve greater customer satisfaction.

5. Conversational Insights: Gain valuable insights from conversations to coach and prepare teams for increased efficiency and language quality.

Sapling is an essential AI messaging assistant that takes customer-facing team communication to new heights. With its real-time suggestions, response retrieval, and deep learning-powered autocomplete, Sapling empowers teams to deliver exceptional customer experiences and achieve higher levels of efficiency and satisfaction.

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