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Tekst.ai

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Boost your customer support with AI
Freemium

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Tekst.ai Features

Transform your customer support operations with AI-powered automation that solves common cases, tags, prioritizes, and routes incoming tickets. By leveraging a custom AI tailored to your company’s needs, you can streamline your support process, increase productivity, and reduce costs.

Key Features:
– Automated Customer Service: Our custom AI solution can handle common customer cases, resolving FAQs automatically.
– Ticket Tagging and Prioritization: Incoming tickets are automatically tagged and prioritized based on topics or importance, ensuring faster response times.
– Cost Optimization: Recurring questions with similar answers are automated, allowing your agents to focus on more complex issues.
– Contextual AI Training: Our AI is trained using past data, current routing behavior, and context specific to your company, enhancing its effectiveness.
– Monitoring and Analysis: Gain valuable insights into your email and ticket handling processes through detailed dashboards, enabling continuous improvement.
– File Detection and Routing: Files are automatically detected, predicted, prioritized, and routed accordingly, streamlining support for file-based inquiries.

Use Cases:
1. Streamlined Ticket Handling: Automate common cases, allowing the AI to resolve FAQs and specialize agents for more complex issues.
2. Cost Reduction: Automate responses to recurring questions, optimizing agent workload and reducing the cost per ticket.
3. Prioritized Response: Utilize topic-based prioritization to ensure the most important tickets receive prompt attention.
4. Data Analysis and Improvement: Monitor and analyze your support operations through comprehensive dashboards to optimize efficiency.
5. Streamlined File-based Support: Automatically detect and route files, enhancing scalability and efficiency in handling file-related inquiries.

Experience faster customer service, reduced costs, and enhanced productivity in your support operations by leveraging AI automation.

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